Returns & Exchanges
At Memories & Scents, we want you to cherish every fragrance you purchase. If a scent doesn't capture your heart, we offer a hassle-free return or exchange within 30 days of delivery for items in their original packaging.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the unused product in its original box, ensuring it is securely padded to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our team receives and inspects your return, we will process your refund or ship your new scent within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing